Planning a wedding or event means sharing parts of your story with the people bringing it to life. At Chantelle Floral Design, we are mindful of that. From your first message through to installation day, the details you share with us are treated with care, discretion, and respect. This page explains what information we collect, why we need it, and how we look after it. We’ll always aim to keep things clear and transparent, but if anything feels unclear, you’re very welcome to get in touch.

WHO WE ARE

Chantelle Floral Design is responsible for how your personal information is handled. Throughout this page, “we”, “us”, and “our” refer to Chantelle Floral Design.

CONTACT

If you’d like to speak to us about anything in this policy or how your information is used:

Email: chantelle@chantellefloraldesign.com

THE INFORMATION WE COLLECT

Every event we design is completely bespoke, so the information we collect helps us shape something that truly reflects you and your plans.

This may include:

CONTACT DETAILS

Names (including partners or hosts), email addresses, phone numbers, and billing or delivery addresses.

EVENT INFORMATION

Dates, venues, access details, timings, and any key logistical considerations.

DESIGN DIRECTION

Your floral preferences, colour palettes, inspiration images, Pinterest boards, and any stylistic or cultural elements that are important to you.

SUPPLIER DETAILS

Information for planners, venues, photographers, and other suppliers we may need to coordinate with.

OUR CONVERSATIONS

Emails, messages, notes from consultations, and any design discussions we’ve had together.

HOW WE USE YOUR INFORMATION

We use your information to plan, design, and deliver your event with care and attention to detail.

DESIGN & PROPOSALS

To understand your vision and create tailored floral and styling concepts.

PLANNING & COORDINATION

To organise logistics, liaise with venues and suppliers, and ensure everything runs smoothly behind the scenes.

ON THE DAY

To deliver and install your florals as planned, with accuracy and attention to detail.

AFTER YOUR EVENT

To follow up, gather feedback, and, where appropriate, invite you to share a testimonial.

SHARING YOUR EVENT

As a visual studio, sharing our work helps future clients discover us and understand what we do.

We may feature your event across:

• Our website

• Social platforms such as Instagram

• Portfolio or marketing materials

You can view our style here:

https://www.instagram.com/chantellefloraldesign/

We’re always mindful of what we share and avoid anything overly personal.

If you would prefer your event to remain private, just let us know, we will always respect that.

WORKING WITH OTHER SUPPLIERS

To bring everything together seamlessly, we often collaborate with trusted suppliers such as planners, venues, photographers, and hire companies.

We only share the information needed for them to do their part properly and ensure your day runs smoothly.

SENSITIVE DETAILS

Some events include personal or meaningful elements, for example cultural traditions, religious considerations, or accessibility requirements.

We handle this information with extra care and only use it where necessary, with your clear understanding, to ensure everything is delivered respectfully.

BOOKING & TERMS

When you book with Chantelle Floral Design, you’ll receive a set of Terms & Conditions tailored specifically to your event, including your date, venue, and agreed services.

These will be sent to you directly by email once your booking is confirmed. We ask that they are reviewed, signed, and returned before any work begins, so everything is clear from the outset.

MARKETING

Occasionally, we may send thoughtful updates such as seasonal inspiration, availability, or relevant services.

We keep this light and considered, and you can opt out at any time.

PAYMENTS

All payments are handled securely through trusted providers. We do not store your full card details.

KEEPING YOUR DATA SAFE

We take sensible and appropriate steps to protect your information, including secure storage, limited access, and careful handling of event documentation.

HOW LONG WE KEEP INFORMATION

We only keep your information for as long as needed:

• Up to 6 years for financial and legal records

• Longer for portfolio use, where appropriate

Where possible, we may retain anonymised information to help improve our services.

YOUR RIGHTS

You have the right to:

• Request access to the information we hold about you

• Ask for corrections

• Request deletion of your data

• Withdraw consent at any time

COOKIES

Our website uses cookies to help it run smoothly and to understand how it’s being used.

This helps us improve your experience and the way our site works. Cookies don’t personally identify you, and you can manage them through your browser settings.

More information can be found at AboutCookies.org.

COPYRIGHT NOTICE

All content on this website, including text, graphics, logos, and other materials, is the property of the Company and is protected by applicable copyright and intellectual property laws.

Unauthorised use, reproduction, or distribution of any materials from this website without prior written permission is strictly prohibited.

EXTERNAL LINKS

Our website may include links to other platforms (such as Instagram or Pinterest). These sites have their own privacy policies, which we recommend reviewing.